Help/FAQ

Password Request Form Help

A password is required to obtain access to the On-Line Services portion of Florens web site.

Fill in all required fields on the form. Once completed click SUBMIT FORM
to send form to Florens Asset Management Company Limited for processing. You will be
notified via e-mail of your Operator ID and Password.

If, for some reason, you are unable to submit your form via the Internet, then

- print a copy of the form
- fill in the required information
- fax the form to Florens San Francisco Office, ATTN: Web Master
Or
- send an e-mail with all the required information to
webmaster@florens.com

Action Buttons Help

Click on SEARCH button to receive results of your reques.
Click on NEW REQUEST button to clear the screen
and make a new request.
Click on CALCULATE button to calculate DV.
Click on PICK CONTRACT to view a list of contract numbers
for booking order.
Click on EMAIL REPORT button to send a report via email.
Click on Add One Unit to input a unit number for redelivery order.
Click on Delete One Unit to delete a unit number from redelivery order.
Click on DETAIL button to view more information for a specific line item.
Click on Validate to check that a unit number can be redelivered.
Click on I to view information pertaining to an item.
Click on SAVE button if you wish to Declare a DV. You will be invoiced once you click on SAVE
Click on Sign Out to log out of On-Line Services section of Florens Web Site. You will still be able to look up other information, which does not require a password. If you wish to go back into On-Line Services you will be required to log in again.

On-Line Services Help

Lease Inventory - View Florens worldwide inventory by geographic Area or Port.

1. Using the drop down lists, select a geographic Area or a specific Port.
2. Click Search.

To view a breakdown of Available and Authorized quantities and the Average Age of the units in inventory, click on the Detail button for a specific Port.

Lease Inventory Report

  1. To receive a printable copy of the Inventory report, using the drop down lists, select a geographic Area or a specific Port.
  2. Click Email Report button. Do not click on the Search button.

Inventory Report will be emailed to you.

Resale Inventory - View Florens worldwide resale inventory by geographic Area or Port.

1. Using the drop down lists, select a geographic Area or a specific Port.

2. Click Search.

Resale Inventory Report

  1. To receive a printable copy of the Resale Inventory report, using the drop down lists, select a geographic Area or a specific Port.
  2. Click Email Report button. Do not click on the Search button.

Inventory Report will be emailed to you.

Booking Status - Check the status of a booking order

1. Inquire about the status of a Booking Order using one or a combination of      ways.

  • Booking Number - using the drop down list select a specific booking number to view.
  • Region/Port - using the drop down lists, select a Region or a specific Port. Click OK
  • Status - using the drop down list select Open or Closed booking orders.
  • Selecting None will display both Open and Closed booking orders.
  • Equipment type - using the drop down list select an equipment type. Click OK.
  • Date range - default is for 1 month, you may change either date.

2. Once your selection criteria has been made, click SEARCH to view results.

Booking Details - details include Unit ID, Equipment Type, Move Date and On-Hire Date for a specific Booking Number.

Click Detail button to view details.

Booking Report

  1. To create and receive a Booking report, select which Booking Number(s) you want by clicking in either the Summary Report or Detail Report boxes for a specific Booking Number. You may select more than one Booking Number.
  2. Once your selection has been made, click Email Report button.

Booking Report will be emailed to you.

Create Booking Order - Create a booking order On-Line.
  1. Inquire about Booking availability by inputting the following information.
    • Port - select a specific Port. Click OK .
    • Equipment type - select an equipment type.Click OK .
    • Quantity - enter the Quantity you wish to book.
  2. Once you have entered the above information, click on Pick Contract button.
  3. Contract info box will appear. Select the appropriate contract for this booking by clicking on the down arrow on the far right hand side of screen.
  4. Once the correct contract is displayed, click Pick Contract box. Click OK .
  5. Available Qty will appear indicating how many units are available for booking. Click OK to continue with booking or Cancel to end.
  6. The Depot Name where the equipment is available for pickup will appear.
    - If only one depot is available then Pick box will automatically be checked.
    - If equipment is available in more than one depot than multiple depot names    will appear.
    - Select which depot you wish to pick equipment up at.
    - Click Pick box to choose.
  7. Input any information you wish to relay to Florens and/or the depot concerning this booking in the Booking Comments box.
  8. Once all information appears, click SAVE .
  9. You will receive one last chance to cancel the booking order. Clicking OK will confirm the booking.

If you wish to Book more equipment, click NEW REQUEST button and repeat steps 1-10 above.

Booking order confirmation will be emailed to you, the depot and your local Florens office.

Any changes to the Booking order need to be coordinated with your local Florens office.

Redelivery Status - Check the status of a redelivery order.

1. Inquire about the status of a Redelivery Order using one or a combination of      ways.

  • Redelivery Number - using the drop down list select a redelivery number to view.
  • Region/Port - using the drop down lists, select a Region or a specific Port. Click OK .
  • Status - using the drop down list select Open or Closed redelivery orders. Selecting None will display both Open and Closed redelivery orders.
  • Equipment type - using the drop down list select an equipment type. Click OK .
  • Date range - default is for 1 month, you may change either date.

2. Once your selection criteria has been made, click SEARCH to view results.

Redelivery Details - details include Unit ID, Equipment Type, Move Date and Off-Hire Date for a specific Redelivery Number.

Click Detail button to view details.

Redelivery Report

  1. To create and receive a Redelivery report, select which Redelivery Number(s) you want by clicking in either the Summary Report or Detail Report boxes for a specific Redelivery Number. You may select more than one Redelivery Number.
  2. Once your selection has been made, click Email Report button.

Redelivery Report will be emailed to you.

Create Redelivery Order - Create a redelivery order On-Line.

  1. Start Redelivery order process by inputting the following information.
    • Port - select a specific Port. Click OK .
    • Depot - select a Depot. Click OK .
  2. Once you have entered the above information, enter unit number (check digit not required), then click Validate button. System will check that unit number can be redelivered.
  3. If you wish to redeliver multiple units to the same location, click on Add One Unit button and repeat step 2.
  4. Once all units have been input, click SAVE .
  5. You will receive one last chance to cancel the redelivery order. Clicking OK will confirm the redelivery.

Deleting Unit number(s) -

  1. To delete a unit number, select which unit number(s) you do not want to include in your redelivery order by clicking on the Delete box that appears to the left of the unit number. You may select more than one unit number to delete.
  2. Once your selection has been made, click on Del Chk Row button.
  3. When only the unit numbers you wish to redeliver appear, click SAVE .

If you wish to redeliver equipment to other locations, click NEW REQUEST button and repeat steps 1-5 above.

Redelivery order confirmation will be emailed to you, the depot and your local Florens office.

Any changes to the Redelivery order need to be coordinated with your local Florens office.

Replacement Value Status - Check the Status of a Replacement Value you have declared.

  1. Inquire about a declared Depreciated Value using one of 2 ways.

    • DV # - using the drop down list select a specific DV number. Click OK .
    • Unit ID - using the drop down list select a specific unit number. Click OK .

  2. Once your selection criteria has been made, click SEARCH to view results. If you wish to view another DV, click NEW REQUEST button and repeat steps 1 and 2 above.

Replacement Value Calculation/Declaration - Calculate and/or declare a replacement value of equipment on lease to you.

To Calculate Replacement Value of a unit:

  1. Enter a Florens unit number.
  2. Change the As of Date, if necessary.
  3. Click CALCULATE button. Replacement Value will be calculated and displayed on screen.

To Declare Replacement Value of a unit:

  1. Follow steps on how to Calculate Replacement Value.
  2. Using the drop down list select a Declaration Type.

    NOTE:
    - If unit you wish to declare is currently on-hire, the system will automatically default to Physical Loss.
    - If unit you wish to declare is currently off-hire, you must select who will retain salvage rights. Select between Constructive Loss, Lessee Salvage or Constructive Loss, Owner Salvage.

  3. Select the Address where invoice is to be sent. Using the drop down list select an Address Number. Click OK .
  4. Any information you wish to relay to Florens should be input in the Comments box.
  5. Once all information has been input, click SAVE .
  6. You will receive one last chance to cancel the declaration. Answering Yes will declare unit and invoicing will occur.

Maintenance and Repair

View and Authorize Estimates

1. View outstanding estimates using one or a combination of ways.

  • Unit ID - using the drop down list select a specific unit number. Click OK .
  • Area/Port - using the drop down list select a geographic Area or a Port. Click OK .
  • Equipment type - using the drop down list select an equipment type. Click OK .
  • Status - using the drop down list select Initial Estimate or Customer Survey estimate. Select None to receive both.
  • Estimate Date Range - default is for 90 days, you may change either date.
  • Damage Range -
    1. Currency Code only - using the drop down list select a specific currency code and leave amount range blank to view all repairs for currency selected.
    2. Currency Code and Amount Range - using the drop down list select a specific currency code and enter an amount range to view all repairs for currency selected within amount range indicated.
    3. Amount Range only - enter an amount range and leave currency blank.

2. Once your selection criteria has been made, click SEARCH to view results. Activity Details - click on the I (information) button to view activity details pertaining to Unit ID.

Estimate Details - click on Detail (magnifying glass) button to view breakdown of repair estimate.
- First estimate to appear will be the Original estimate.
- Cust. Survey will be the unit's MNR Status if a User survey is available for review. The User Survey will appear on the same screen below the Original Estimate detail. Click return button to get back to the Authorization Screen.

3. To authorize an estimate.

  • Click Auth box for estimate you wish to authorize.
  • Input an Authorization Number (optional).
  • There is no limit to the quantity of estimates you may authorize.

4. Once authorization(s) have been made, click SAVE .

Estimate authorization confirmation will be emailed to you and the depot.

View Authorized Estimates

1. View history of authorized estimates using one or a combination of ways.

  • Unit ID - using the drop down list select a specific unit number. Click OK .
  • Area/Port - using the drop down list select a geographic Area or a Port. Click OK .
  • Equipment type - using the drop down list select an equipment type. Click OK .
  • Auth Date Range - default is for 1 month, you may change either date.

2. Once your selection criteria has been made, click SEARCH to view results.

Management Reports - Request an On-Hire Unit Detail and/or On-Hire Summary Report.

1. To receive a report listing unit numbers, click Detail box. To receive a report listing quantities, click Summary box.

2. Select criteria for the report using one or a combination of ways.

  • No selection - will provide you with a report of your entire On-Hire inventory with Florens.
  • Equipment Type - using the drop down list select an equipment type. Click OK .
  • Contract Number - using the drop down list select a specific contract number. Click OK .
  • Using the drop down lists, select a geographic Area or a specific Port. Click OK .

3. Once your selection criteria has been made, click Email Report button.

On-Hire Report will be emailed to you.

Depot Inventory - View Florens inventory for your depot.

1. Using the drop down list, select an Equipment Type/Size.

2. Click Search to view results.

Click on the Detail button for a specific category to view some or all of the following details:
Unit Number, Gate In Date, Inventory Status, Lessee, Contract Number, Redelivery Reference Number and the Age of the unit.

Inventory Status:

AV = Available
Fully Auth = Fully Authorized
DMG = Damaged
Cargo Worthy = Units in Cargo Worthy status
Resale = Units available for Sale
Sold = Units Sold, pending pick up

Depot Inventory Report

  1. To receive a printable copy of the Inventory report, using the drop down list, select an Equipment Type/Size.
  2. Click Email Report button . Do not click on the Search button.

Inventory Report will be emailed to you.

Depot Booking Status - Check the Status of a booking order at your depot.

1. Inquire about a Booking using one or a combination of ways.

  • Booking Number - using the drop down list select a specific booking number to view.
  • Status - using the drop down list select Open or Close bookings. Selecting None    will display both Open and Close bookings.
  • Equipment type - using the drop down list select an equipment type. Click OK .
  • Date range - default is for 1 month, you may change either date.

2. Once your selection criteria has been made, click SEARCH to view results.

Booking Details - details include Unit ID, Equipment Type, Move Date and On-Hire Date for a specific Booking Number.

Click Detail button to view details.

Booking Report

  1. To create and receive a Booking report, select which Booking Number(s) you want by clicking in either the Summary Report or Detail report boxes for a specific Booking Number. You may select more than one Booking Number.
  2. Once your selection has been made, click Email Report button.

Booking Report will be emailed to you.

Depot Redelivery Status - Check the Status of a redelivery order at your depot.

1. Inquire about a Redelivery using one or a combination of ways.

  • Redelivery Number - using the drop down list select a redelivery number to view.
  • Status - using the drop down list select Open or Close redeliveries. Selecting None will display both Open and Close redeliveries.
  • Equipment type - using the drop down list select an equipment type. Click OK .
  • Date range - default is for 1 month, you may change either date.

2. Once your selection criteria has been made, click SEARCH to view results.

Redelivery Details - details include Unit ID, Equipment Type, Move Date and Off-Hire Date for a specific Redelivery Number.

Click Detail button to view details.

Redelivery Report

  1. To create and receive a Redelivery report, select which Redelivery Number(s) you want by clicking in either the Summary Report or Detail report boxes for a specific Redelivery Number. You may select more than one Redelivery Number.
  2. Once your selection has been made, click Email Report button.

Redelivery Report will be emailed to you.

Depot Maintenance and Repair

View Outstanding Estimates

1. View outstanding estimates at your depot using one or a combination of ways.

  • Unit ID - select a specific unit number. Click OK .
  • Equipment type - select an equipment type. Click OK .
  • Status - select Initial Estimate or Customer Survey estimate. Select None to receive both.
  • Estimate Date Range - default is for 90 days, you may change either date.

2. Once your selection criteria has been made, click SEARCH to view
     results.

Activity Details - click on the I (information) button to view activity details pertaining to Unit ID.

Estimate Details - click on DETAIL button to view breakdown of repair estimate.

  • - First estimate to appear will be the Original estimate.
  • - To view User survey, if one is available, click on the down arrow on the far
  • right hand side of screen. MNR Status indicator will change to User survey.

View Authorized Estimates

  1. View history of authorized estimates for your depot using one or a combination of ways.

    • Unit ID - select a specific unit number. Click OK .
    • Equipment type - select an equipment type. Click OK .
    • Auth Date Range - default is for 1 month, you may change either date.

  2. Once your selection criteria has been made, click SEARCH to view results.

System Requirements to use Florens Web Site

Browser

Internet Explorer 7.0 or higher (recommended)

Firefox 9.0 or higher (will experience minor differences)
- To download the latest version of a browser, go to the Microsoft or Mozilla websites.
The download services are free of charge.
- www.microsoft.com or www.mozilla.org

Browser Settings

Parts of Florens Web site require Java Script. Your browser needs to be
Java Script enabled so that certain pages on Florens Web Site will function. Other Option Use a direct connection to the Internet.